Our goal is is to guarantee your satisfaction. If, for any reason, you are not satisfied with your order you can return it, without penalties. You have 14 days from your delivery date for a refund of the items bought on www.angelovintage.com.
The item(s) can be returned only after having started the return process on www.angelovintage.com, “My Account”, “My Merchandise Return” within 14 days of the delivery date. A.N.G.E.L.O. customer care will confirm it and will send you by e-mail the pre-payed label to apply to the box (You’ll have then 7 day within sending the item(s))
Please note that it is not possible to exchange the returned item with another.
To return an item the following rules should be followed:
If the above requirements are met, A.N.G.E.L.O will accept your return and refund the price paid for the item(s).
In any case, you will be contacted by our customer care service if the returned item(s) do not meet the above requirements.
In this case, you may decide to receive the item(s) back at your expenses. If you will not accept this shipment, A.N.G.E.L.O may decide to keep the item(s) and the amount corresponding to the item(s) purchase.
When A.N.G.E.L.O. receives your return and makes sure that the above requirements are met, you will receive an e-mail confirming that the return has been accepted.
Regardeless of the payment method you have opted for (credit card, debit card or cash payment on delivery), once verified that the returned item(s) meet the above requirements, the refund will be made the shortest time possible, and, in any case, within 30 days of the date when the return process (“My Merchandise Return”) was started. The time for the refund of the returned item(s) depends on the payment method you have used:
credit/debit card purchase:
the time to see the refund may vary according to the institute issuing the credit/debit card. Please note that the value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.
the refund will be made on your Paypal account and will be immediately visible. The refund on your credit card of your Paypal account depends on the institute issuing the card. In case of a gift, the refund will be issued to the person who made the payment.
The refund will be made when your return is accepted by the seller.
Items are shipped with a security tag. Please do not remove it: in case of an item returned without the security tag on the retun will not be accepted.
Returns should be shipped back to A.N.G.E.L.O with SDA courier using the pre-paid label which the A.N.G.E.L.O customer service will send you by e-mail once you have started you “My Merchandise Return” process. Call SDA at 199113366 and book your free return.
In case you decide to use a courier different from the one specified by A.N.G.E.L.O, you will be responsible for the shipping costs, for damages or losses of the item(s) during the transport.
The shipping costs are borne by the customer
In case the item(s) are shipped back to the seller at the seller expenses, the seller shall withdraw the amount corresponding to the shipping costs from your refund.